Welcome to Triciti Insulations. These Terms & Conditions outline the rules, obligations, and expectations that apply when you engage our services. By requesting a quote, booking a service, or accessing our website, you agree to comply with these terms. Please read them carefully before proceeding.
1. General Information
- Triciti Insulations provides professional insulation installation, insulation removal, roof cleaning, and related services across Brisbane and surrounding areas.
- These Terms & Conditions apply to all services offered by Triciti Insulations.
- Triciti Insulations reserves the right to update or modify these terms at any time without prior notice. Updated terms will be effective immediately once published on our website.
2. Quotes and Pricing
- All quotes provided by Triciti Insulations are free and obligation-free.
- Quotes are based on the information provided by the client at the time of request. If additional work or unforeseen issues arise, the final cost may differ.
- Prices are provided in Australian dollars (AUD) and include GST unless otherwise stated.
- Quotes are valid for 30 days from the date of issue.
3. Bookings and Cancellations
- Service bookings can be made by phone, email, or through our website.
- To confirm a booking, clients may be asked to provide certain details, such as property access information and preferred service date.
- If you need to cancel or reschedule a booking, we request at least 48 hours’ notice.
- Triciti Insulations reserves the right to reschedule a booking in the event of unforeseen circumstances such as severe weather or staff unavailability.
4. Payments
- Payment terms will be outlined in your quote or invoice.
- Full payment is required upon completion of the service unless prior arrangements have been made in writing.
- Payments can be made via cash, bank transfer, or other approved methods.
- Late payments may incur additional charges or interest.
5. Access to Property
- Clients are responsible for ensuring safe and reasonable access to the property on the agreed service date.
- If access is restricted or unsafe, Triciti Insulations may refuse to carry out the service, and a call-out fee may apply.
- For roof and underfloor services, the property must be structurally safe and suitable for our team to work.
6. Client Responsibilities
To ensure smooth service delivery, clients are expected to:
- Provide accurate information regarding the property and the required service.
- Remove or secure personal belongings and valuables from the work area.
- Inform our team of any known hazards, such as electrical issues, structural weaknesses, or pest infestations.
7. Service Limitations
- While Triciti Insulations takes all reasonable care, some stains, damage, or underlying issues may not be completely resolved through cleaning or insulation work.
- Deep roof cleaning may not remove all long-term discoloration or structural wear caused by age.
- Insulation performance may vary depending on property design, climate, and usage.
- Triciti Insulations is not responsible for pre-existing damage or issues unrelated to our work.
8. Health and Safety
- Safety is a priority for Triciti Insulations. All work is carried out in accordance with Australian safety standards.
- Clients must not interfere with our team while work is being carried out.
- Children and pets should be kept away from the work area for safety reasons.
9. Warranty and Guarantees
- Triciti Insulations stands behind the quality of its services and products.
- Warranties may apply depending on the type of insulation or service provided. Warranty details will be explained before work begins.
- The warranty does not cover damage caused by misuse, poor maintenance, or external factors beyond our control (e.g., storms, pests, or leaks).
10. Liability
- Triciti Insulations holds appropriate insurance coverage for public liability and staff safety.
- While every effort is made to protect your property, Triciti Insulations is not liable for incidental or consequential damage unless caused by proven negligence.
- Clients are encouraged to notify us immediately if any issues arise so they can be addressed promptly.
11. Privacy Policy
- Any personal information you provide (such as name, contact details, and property information) will be kept strictly confidential.
- Information is only used for the purpose of delivering services and communicating with clients.
- Triciti Insulations does not share or sell client information to third parties unless required by law.
12. Termination of Services
- Triciti Insulations reserves the right to refuse or discontinue services if:
- The property is unsafe or access is restricted.
- The client fails to provide accurate information.
- Payments are not made in accordance with the agreed terms.
13. Governing Law
- These Terms & Conditions are governed by the laws of Queensland, Australia.
- Any disputes will be handled under the jurisdiction of Queensland courts.
14. Contact Us
If you have any questions about these Terms & Conditions or require clarification, please contact us:
Triciti Insulations
0493 667 144