At Triciti Insulations, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us. By using our website, requesting a quote, or booking a service, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information only when it is necessary to provide our services or communicate with you. The information we may collect includes:
- Contact Information – Your name, phone number, email address, and residential or business address.
- Service Information – Details about your property, the type of service requested (e.g., insulation installation, roof cleaning), and any relevant notes you provide.
- Payment Information – If applicable, details required to process payments, such as bank transfer or other approved methods. (Note: Triciti Insulations does not store full credit card details.)
- Website Usage Data – Basic information such as your IP address, browser type, and activity on our website, which helps us improve user experience.
2. How We Use Your Information
Your personal information is used for purposes directly related to our services, including:
- Providing quotes and invoices.
- Scheduling and delivering booked services.
- Responding to enquiries or customer support requests.
- Sending service updates, reminders, or follow-up communications.
- Improving our website and services based on user feedback and behaviour.
- Meeting legal or regulatory obligations when required.
3. Sharing of Information
Triciti Insulations respects your privacy and does not sell, rent, or trade your personal information to third parties. Information may be shared only in the following situations:
- Service Delivery – With trusted employees or contractors directly involved in providing your service.
- Legal Requirements – If disclosure is required by law, court order, or government authority.
- Business Operations – With service providers such as IT support, accountants, or insurers, strictly for business-related purposes.
All third parties are expected to maintain the confidentiality and security of your information.
4. Data Storage and Security
We take reasonable measures to safeguard personal information against loss, misuse, or unauthorised access. These include:
- Secure data storage systems.
- Restricted access to personal information within the company.
- Regular reviews of data handling practices.
While we do our best to protect your information, no system is 100% secure. By using our services, you acknowledge that you provide information at your own risk.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve your browsing experience. Cookies allow us to:
- Recognise returning visitors.
- Analyse website traffic and performance.
- Customise content based on user preferences.
You can adjust your browser settings to block or delete cookies, though this may limit certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites. Triciti Insulations is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing personal information.
7. Your Rights
As a client, you have the right to:
- Access the personal information we hold about you.
- Correct inaccuracies or update your details.
- Request Deletion of your personal information, subject to legal or contractual obligations.
- Withdraw Consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
8. Marketing Communications
From time to time, Triciti Insulations may send you updates, offers, or reminders. You can opt out of these communications at any time by:
- Clicking the “unsubscribe” link in emails.
- Contacting us directly by phone or email.
We will respect your choice and update our records promptly.
9. Children’s Privacy
Our services are intended for property owners, tenants, and businesses. We do not knowingly collect personal information from children under the age of 16. If you believe your child has provided us with personal data, please contact us, and we will take steps to remove it.
10. Changes to This Privacy Policy
Triciti Insulations may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Updates will be posted on our website, and the revised policy will take effect immediately.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us:
Triciti Insulations
0493 667 144